If something went wrong with your order, we want to put it right. Email info@epantry.gr with your order number and we will reply the same working day.
Right of withdrawal — 14 days
You may withdraw from your purchase within 14 calendar days of receiving it, without giving a reason, under Greek distance-selling law (Ministerial Decision Z1-891/2013, implementing Directive 2011/83/EU).
The product must come back sealed, in its original packaging and in the condition you received it.
What cannot be returned
The law exempts certain categories, and because we sell food those exemptions apply to us directly:
- Products that have been unsealed and cannot be returned for hygiene reasons.
- Products that perish quickly or have a short shelf life, such as fresh eggs.
None of this affects your rights if a product is faulty.
Faulty, damaged or expired products
If a product arrives broken, spoiled or past its date, contact us within 48 hours of delivery with a photograph. We will replace it or refund you, and we cover the return postage.
Return postage
- Our mistake (wrong or faulty product): we pay.
- Change of mind: you pay the return postage.
Refunds
Once we receive and check the product we will email you. Your refund is issued within 14 days of the product reaching us, by bank transfer to your account. The original delivery charge is refunded too, unless you are returning only part of the order.
How to return something
- Email info@epantry.gr with your order number and the reason.
- We reply with the return address and instructions.
- Send the product back sealed, in its original packaging.
Dispute resolution. If we cannot resolve things between us, you can contact the Greek General Secretariat for Trade and Consumer Protection, or the European Commission's Online Dispute Resolution platform.